What is Nu Dimension’s return policy?

We offer a 100% money back guarantee within 30 days with the following necessary exceptions:

  • Please call or email for a return authorization prior to any return. All returns must be sent to the correct warehouse facility
  • Items must be returned within 30 days from receipt of merchandise in the original packaging and original unused condition. Laundered items or items missing manufacturer tags cannot be returned.
  • Once your return is received and inspected by the returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.

If you are not satisfied with some of the items you ordered, we want to make your return as easy as possible. Repackage the returns in the original shipping container if it is still handy.

Returns and Exchanges:

In the case of returns, Nu Dimension will cover the cost of shipping the purchased items back to us by issuing a USPS return label and e-mailing it to you. No questions asked. In the case of exchanges required, Nu Dimension will ship the exchanges required at our expense. No questions asked.

Please Contact Us:

Call : 888-706-2423

Email : info@nu-dimension.com

To get the correct return address information...we use multiple warehouses. Any return to the incorrect facility will result in the delay of your refund.

Please include a copy of the original packing slip or enclose a note with your order number and name , to help us process your return more quickly. The original cost of returned items will be refunded to your original payment instrument (credit card, paypal, etc.) as soon as possible.

Refund Summary:

We gladly accept returns for exchange or refund 30 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition." Definition of new, unaltered and unused condition is: • -without showing signs of wear or damage in any way • -within 30 calendar days of the delivery date • -must not be a special order or a custom order • . If an item is received damaged or is incorrectly shipped by us, please contact our customer support at your earliest convenience.

Items that are defective and shipped to you, or items that you did not order but received from us, automatically qualify for store credit, a cash refund, or an exchange should you desire to opt for an exchange.

Refunds are contingent upon inspection of item(s) once we receive it. Again you must contact us within 30 calendar days if you intend to return any item back to our store. . Shipping charges on returned packages will be paid by Nu Dimension regardless of whether the buyer is at fault or not. Please allow 4 business days for your return to be processed upon receipt at our warehouse. You will not incur a shipping charge to have your new item(s) re-sent.

Thank you for your patronage.

Nu Dimension, LLC